Warranty Repair

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LIMITED LIFETIME WARRANTY

TAYLOR BRANDS LLC LIMITED LIFETIME WARRANTY FOR CUTTING TOOLS

This product is warranted to the original consumer purchaser, for as long as he or she owns this product. Coverage ends if you transfer or sell the product to someone else or if the product is modified in any way.

The warranty covers defects in materials, manufacture or assembly. If one of our products ever breaks or fails due to material or manufacturing defect we will repair or replace the product. The warranty does not cover normal wear, damage caused by abuse, misuse, improper handling, loss, accident, alterations, neglect, disassembly or improper sharpening. Cosmetic damage which occurs over time and use, such as scratches on a products finish or coatings on a product rubbing or wearing off are normal and are not covered by the warranty.

Our products rarely fail because of a defect and in most cases the failure or breakage is due to “tool abuse”. “Tool abuse”, is when the product is used for unsuitable non intended purposes. Examples would be using a knife for any other purpose than cutting (pounding, prying, using as a screwdriver, throwing the knife etc).

Multi-purpose tools are not intended to replace full-sized tools and are for use only on light or moderately heavy-duty applications. Collapsible batons are not pry bars etc. Always use the proper tools for the proper intended purposes. Locking systems such as liner locks, safeties, frame locks and lock back mechanisms are added features designed to help keep the blade in the open position when fully extended.

These systems are not designed to take pressure or blows to the backside (dull) side of the blade and failure of these systems can happen when not used properly. When a cutting tool/knife is used properly the cutting pressure exerted on the knife blade will always be against the cutting edge of the blade pushing and keeping the knife blade open, when used properly it is impossible for the knife to close when cutting.

Misuse of your product can cause serious injury or even death. Misuse often will result in your product failing and breaking in which cases the Taylor Brands warranty will not apply. Failure to properly maintain your product may cause it’s mechanisms to not function properly and could also result in injury to you and/or damage to your product. All natural materials such as Buffalo Horn, Sheep Horn, Mother of Pearl, Pickbone, Stag Horn, etc. are subject to natural processes such as cracking over time and are not covered by this warranty.

INTERNATIONAL CUSTOMERS

Please take your item(s) to your local dealer where the product was purchased, ask that they contact Taylor Brands LLC with regard to your defective item and Taylor Brands LLC will include replacement parts or a replacement item on their next shipment of goods to our authorized distributor in your area. If you are unable to find a dealer or distributor in your area we ask that you send your item in for repair/replacement to our facilities following the normal warranty procedure with the exception that the cost of shipping may be adjusted upon receipt of the item in order to cover return shipping to your out of country location.

THE TAYLOR BRANDS ACCESSORY WARRANTY

Taylor Brands LLC has a one (1) limited warranty which covers defects in materials, manufacture or assembly. The warranty does not cover normal wear, damage caused by abuse, misuse, improper handling, loss, accident, alterations, neglect or disassembly on any accessories including but not limited to sheaths, sharpeners, tactical pens and carry and deployment systems. Proof of purchase may be required. Any accessories falling under this limited warranty must be returned for evaluation.

THE TAYLOR BRANDS COLLAPSIBLE BATON WARRANTY

All Taylor Brands LLC expandable batons are warranted to the original consumer purchaser, for as long as he or she owns this product. Coverage ends if you transfer or sell the product to someone else or if the product is modified in any way. This warranty covers defects in materials, manufacture or assembly and includes a repair or replacement guarantee, under normal field use, against breaking, bending, torn grip and if rust or corrosion prevents the batons from functioning. This warranty covers defects in materials, manufacture or assembly. If one of our products ever breaks or fails due to material or manufacturing defect we will repair or replace the product. The warranty does not cover normal wear, damage caused by abuse, misuse, improper handling, loss, accident, alterations, neglect or disassembly. Cosmetic damage which occurs over time and use, such as scratches on a products finish or coatings on a product rubbing or wearing off are normal and are not covered by the warranty. Any batons falling under this limited warranty must be returned for evaluation.

AUTOMATIC KNIVES

Taylor Brands LLC does produce a small range of USA made automatic knives. Any automatic knife returned to Taylor Brands LLC must include an “Automatic Knife Opening Acknowledgement Form” or must be returned through an authorized Taylor Brands Dealer/Distributor. To obtain this form please contact Taylor Brands LLC:

Taylor Brands LLC, 1043 Fordtown Rd., Kingsport TN 37663

800-251-0254 423-247-2406      Fax 423-247-5371

www.taylorbrandsllc.com info@taylorbrandsllc.com

Please note Taylor Brands LLC produces a range of non automatic cutting tools featuring push button locking mechanisms. These knives are not sold by Taylor Brands LLC in automatic form and conversion of these models into automatic knives voids the Taylor Brands LLC warranty and will not be accepted for repair purposes. Any automatic knife sent in to Taylor Brands will not be returned to the sender without the signed “Automatic Knife Opening Acknowledgement Form”, NO EXCEPTIONS.

MISSING PARTS

To obtain missing parts such as clips and or screws please contact us 800-251-0254 ext 324.

HOW TO SEND YOUR TAYLOR BRANDS PRODUCT TO US

If you are having a problem with a Taylor Brands LLC product or accessory which you believe is the result of a defect in workmanship or materials per the above warranty statement, here is how to return the item to us:

Step 1: Package the product securely and insure it for your own protection

Step 2: Include a note with a brief description of the problem and how it occurred

Step 3: Include your name, telephone number, address and email address if available

Step 4: Send your product or accessory along with a check or money order for $6.95 per piece to cover return shipping and handling to the address below:

Taylor Brands LLC, 1043 Fordtown Rd., Kingsport TN 37663

800-251-0254 423-247-2406 Fax 423-247-5371

www.taylorbrandsllc.com info@taylorbrandsllc.com

Attn: Repair Department

Once received we will determine if there is a defect in the materials, manufacture or assembly of the product. If there is a defect we will repair or replace the product with the same model or one of equal value. Please keep in mind repair is not always practical or possible, if your product has sentimental value we recommend not shipping the item to us. If the problem with the returned product is determined to be caused by something other than a defect in the materials, manufacture or assembly, our repair department will inform you whether the item can be repaired and if so what the cost of such repair would be. Upon agreement and payment we will repair or replace the item. If your product has been put to hard use for extended periods of time it is always possible that the useful life of the product has been exceeded and we will not be able to repair or replace the item. In such cases we recommend retiring the item and we will return it to you (all costs associated with the return shipment of the product are the responsibility of the customer).

RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMINITY AGREEMENT

By purchasing any item produced by Taylor Brands LLC the buyer assumes responsibility to ascertain and follow all applicable international, federal, state and local laws in owning, carrying, having, shipping, transporting and using any Taylor Brands LLC product. The buyer expressly agrees to indemnify and hold harmless Taylor Brands LLC for all claims resulting directly or indirectly from the ownership, purchase, transportation or use of the item in violation of applicable federal, state and local laws or regulations. Taylor Brands LLC is not liable for misuse of any Taylor Brands LLC product purchased either directly from Taylor Brands LLC or from a dealer/distributor. You must be 18 years of age to purchase Taylor Brands LLC products. Taylor Brands LLC warranty gives you certain legal rights. You may have other rights, which vary in different states and municipalities.